We Guarantee Total Shopping Satisfaction backed by our No Hassle 30 Day FREE Returns.

Not happy with a product from our store? No problem you have 30 days to return it back to us for a full refund and we will even pay the shipping. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

• There are certain situations where only partial refunds are granted (if applicable). 
• Any item not in its original condition is damaged or manufacturer tags are removed. 
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at dean@knotaroundyourneck.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dean@knotaroundyourneck.com and send your item to: 16571 NW 16th Street Pembroke Pines, Florida US 33028.

To return your product, you should mail your product to: 16571 NW 16th Street Pembroke Pines Florida US 33028

You will not be responsible for paying for your own shipping costs for returning your item. Hoowever original Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.